Can I fix Heat & Glo code 2 red 1 green myself?

Start with these safe checks: Note the pattern and turn the fireplace off. Gas valve and wiring checks are for a qualified tech.

When should I call a technician for code 2 red 1 green?

Gas valve and wiring checks are for a qualified tech. Smell gas? Leave right away, don't touch light switches or phones inside, and call your gas utility or 911 from outside. Never open a gas valve, burner, gas line, vent or flue connection, or bypass a safety switch. Repeated lockouts, scorching, soot, or a CO alarm mean shut it off and call a licensed gas technician.

Heat & Glo Gas Fireplace Error Code 2 red 1 green / 2 red : 1…

What 2 red 1 green means

The pilot valve solenoid wasn't detected, which points to the gas valve or its wiring.

Also shown as: 2 red : 1 green, Error Pilot Flame, depending on the model.

Likely causes

Gas valve or valve wiring fault

Safe first checks

Note the pattern and turn the fireplace off.

When to stop

Gas valve and wiring checks are for a qualified tech.

Checked against: Hearth & Home Technologies, Field Service Guide for IFT (IntelliFire Touch), 2326-960 Rev H. Codes can differ by model and year, so confirm with your owner's manual.