Can I fix Heat & Glo code 3 red 1 green myself?

Start with these safe checks: Make sure the gas shut-off to the fireplace is open and, for propane, the tank isn't empty. Check that the module has power or fresh backup batteries, then try once using your manual's reset steps. Flame sensor, ground and pilot checks are for a qualified tech.

When should I call a technician for code 3 red 1 green?

Flame sensor, ground and pilot checks are for a qualified tech. Smell gas? Leave right away, don't touch light switches or phones inside, and call your gas utility or 911 from outside. Never open a gas valve, burner, gas line, vent or flue connection, or bypass a safety switch. Repeated lockouts, scorching, soot, or a CO alarm mean shut it off and call a licensed gas technician.

Heat & Glo Gas Fireplace Error Code 3 red 1 green / 3 red : 1…

What 3 red 1 green means

No ignition, or the flame wasn't sensed, during the ignition try. The RC400 remote shows "Appliance Safely Disabled".

Also shown as: 3 red : 1 green, Appliance Safely Disabled, depending on the model.

Likely causes

No gas supply
Poor ground
Dirty flame sensor

Safe first checks

Make sure the gas shut-off to the fireplace is open and, for propane, the tank isn't empty.
Check that the module has power or fresh backup batteries, then try once using your manual's reset steps.

When to stop

Flame sensor, ground and pilot checks are for a qualified tech.

Checked against: Hearth & Home Technologies, Field Service Guide for IFT (IntelliFire Touch), 2326-960 Rev H. Codes can differ by model and year, so confirm with your owner's manual.